Purchases

Goods are shipped when payment of order is received. Payment can be made by cash, paypal, credit card. You can also make a direct deposit into our bank account. Details are provided at the time of purchase through the shopping cart. Please contact our Customer Service at olivelab.gr@gmail.com in case you encounter any difficulties.

Delivery

We deliver by general Hellenic Postal Service (ELTA) or ELTA COURIER. Charges are notified at the time of purchase via the website shopping cart.
Shipping

Greece:
Following payment, I will send your package within two to three working days. Once your order is shipped, the estimated delivery time is 3 – 5 working days with the ELTA general postal service or 1 – 2 working days with the ELTA COURIER.

Europe:
Your order is shipped within two to three working days with the General PostalService (ELTA). You will receive a tracking number to check where your parcel is. The estimated delivery time is 7 – 14 working days.

Rest of the World:
Your orders are shipped within two to three working days with the General Postal Service (ELTA), you will receive a tracking number to check where your parcel is. The estimated delivery time is 14 – 28 working days.

Conditions of Use

All information and services that appear in olivelab.gr belong solely to olivelab.gr and their beneficiaries are protected by copyright laws. H copying, reproduction, distribution, dissemination and general use of information and services olivelab.gr permitted only for personal use or using a link back to olivelab.gr.

The website provides references (hyperlinks) to other websites. The tour to them, is solely at your own risk. Members, users are obliged to respect all the rules of international law as well as the ethical rules. Trade names and all types of trademarks (trademarks, images, logos, etc.) representing olivelab.gr belong to olivela.gr and may be used only for personal, noncommercial purposes. It is illegal to copy, reproduce, modify in any way all or part of the contents of the site without the prior written consent of OLIVELAB NATURALS.

OLIVELAB NATURALS reserves the right to make any changes to prices, the online store, the commercial policy and Terms of Use at any time it deems necessary.
Return and Refund Policies

A reflection period of 14 days is applicable to your purchases. You have a right of withdrawal during this period; you have the opportunity to return the articles you received. In that case, you must contact us via the following e-mail address:olivelab.gr@gmail.com After giving approval, we will transfer the amount to Your bank account within 30 days.

In case of defective products when received, there is immediate replacement without any
additional financial burden on the buyer. OLIVELAB NATURALS must be first notified by phone at +30 22980 29149, +30 695 603 2535 or by e-mail at olivelab.gr@gmail.com from the same email address the order was placed mentioning name, order code and defective products.

The return of non-defective products is possible if the return is made within fourteen (14) calendar days from the date of purchase and date of receipt by us of the return does not exceed three (3) calendar days from the date of the request for reimbursement. The package has not been opened and it is in its original condition. In this case the customer shall pay the shipping costs.

We are unable to return non-defective items in the category of natural care products. Used products can not, unfortunately, be returned. We also ask, in case of a refund, to send us a copy of Your bill, Your IBAN account nr. and please state the reason of returning the item. Note that you keep the responsibility to get the goods returned to us. For this reason, we suggest you use registered shipment. OLIVELAB NATURALS e-shop assumes no responsibility for returned products lost during the return.

Order Cancellation

If you wish, you can cancel your order without charge, provided that shipment of products has not been realised and cancellation has been notified within eight (8) working hours (hours of physical store). Otherwise you are charged with shipping costs.

To cancel your order you must contact us by phone at +30 22980 29149, +30 695 603 2535 or send us e-mail at olivelab.gr@gmail.com from the same email address that the order was placed, mentioning name , order code and the intention of the buyer to cancel the order.
Your Order

Once you complete and confirm your order online by filling and sending the relevant order form we will confirm your order with an order number via e-mail. In any case, this e-mail does not guarantee that the products concerned are available. In case of lack of stock, we will contact you as soon as possible.

In an effort to prevent illegal use of credit cards and other payment options we will use every means possible to confirm the absence of deception in any order. In any case, we can not guarantee that we can prevent the illegal use of such information by unauthorized third parties.

The final proof will be included in your order, on receipt of the product ordered.

Privacy Policy

Your personal information is received and stored in our customer file. It is used to access, customize and carry out an order and to uphold the customer relationship. OLIVELAB NATURALS does not share customer information. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us such as credit card processing and delivering packages. For any other questions You may have feel free to email at olivelab.gr@gmail.com We will try to answer your question as soon as possible.

PLEASE ENSURE YOUR DELIVERY DETAILS ARE ACCURATE AT THE TIME OF PURCHASE

Wholesale

Registered businesses are allowed to wholesale sales. Please request our wholesale price catalogue of our natural olive oil cosmetics. Orders are delivered by mail or shipping companies/courier and transport costs will be added to your invoice at the time of purchase.

Conditions of Order

For placing an order in www.olivelab.gr, it is required: Completion of the special form with the necessary data to conclude the sales contract. The unconditional acceptance of the terms of the sale contract and the terms of use, especially the collection and use of personal data required for a successful transaction.

Payment Methods

Credit card payment
Using credit card for online purchases is secure. It is important to necessarily indicate a telephone number and a valid e-mail. If your credit card is not approved by your bank, the company reserves the right to cancel your order. Our shop accepts all major credit cards, debit cards and prepaid cards of Visa, Mastercard, American Express, Diners, Maestro.

Pay by Cash on delivery
You will pay once you receive the package with the products you ordered.

Note:
Shipments COD do not apply when the recipient address is not the same as the buyer’s address (eg. Sending a gift). In this case the order must be paid by credit card, bank transfer or paypal so that goods can be delivered freely. Payment by the method of COD shall not apply to deliveries abroad. It is the only means of payment, in case of a telephone order.

Pay With Paypal
With Paypal you can now pay by credit or debit card without special procedures with maximum security electronic transactions. PAYPAL uses SSL technology to keep users’ files safe. Another reason for confidence is that PAYPAL protects you and informs you immediately of any transaction to be made from your account and have a customer service team, 24 hours a day, 7 days a week for anything you need.

Payment by Bank Transfer
Finally there is the bank deposit. To complete your order you must make a deposit to the bank account of the shop.Please contact us via email at: contact@olivelab.gr to confirm the deposit. The deposit of money should be made within 5 working days from the time of order confirmation. After this time, the order will be automatically canceled. Once your payment is confirmed (bank deposit) it will be commissioned to be sent to you.

Proof can be displayed and printed after completion of the transaction through the history of orders in “My Account”, http://www.olivelab.gr/my-account/ at the bottom of the page. Transactions are made in euro.  

Safety

The high level of security service Alpha e-Commerce ensured by the following: The information on the card (card number, CVV2 / CVC2, expiry date) are transmitted /
transferred via the Internet in encrypted form (SSL 128-bit encryption) and is not accessible from the online store.

The systems and procedures used by Alpha Bank prevent unauthorized third parties access to data and information systems.

The website of the Bank in introducing the card of the Customer of the undertaking carries digital certificate to allow everyone to check its authenticity, ie to find that really belongs to the service Alpha e-Commerce or Alpha e-Pay (former delta pay) of Alpha Bank.

The management of the Office of Electronic Trade Alpha e-Commerce is made by authorized persons of the undertaking, where individual access codes are delivered (username, password).

If the issuing bank supports the use of a password to perform on line payment by card and the cardholder has received appropriate code, the Office of Electronic Trade Alpha eCommerce calls automatically from your client to enter the secret code.

The Office of Electronic Trade Alpha e-Commerce follows the best international practices in the field of payments for e-commerce and is fully compatible with the security protocols of international organizations cards Verified by Visa and MasterCard SecureCode for secure on-line card payments.

All payments made using the card are processed through the electronic payment platform “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption with 128-bit protocol encryption (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Confirmation / Order Information

The consumer, through the website maintained by the company, is informed about his/her order before checkout (the identity and address of the supplier, the essential characteristics of the product, price, quantity, transport costs, payment, delivery, the duration and the price of any offer and the right of withdrawal).

By sending the order form, the consumer receives electronic copy at the electronic address (e-mail) specified upon registration of the order. This includes the detailed description of the goods of the order and a unique code, which he/she can monitor the progress and development of the order.